01 · SteerOne file, everything known
TodayYou ask where a file stands; someone opens three tools and a binder to answer. Missing documents are discovered at closing time.
One screen per file, fed by your software and your documents: the stage, what is missing, the next action, who owns it, for how many days. Missing documents are requested from the customer by SMS or email with a link to send them as a photo; what arrives is recognised, checked and filed in the right place. Nothing moves to the next stage without its document.
What you get backtimeenergy
02 · SellDemand / supply matching
TodayA customer is looking for something specific. What you take into stock or catalogue goes into a team chat, and nobody makes the connection. The deal goes elsewhere.
A register of searches, filled effortlessly from your contacts, messages and calls. When an item comes in, matching runs before anything is listed: the sales reps concerned are alerted within a minute, with the delay you set before public listing. Everything is traced.
What you get backmoney
03 · SellBring in supply
TodayYour past customers, past sellers and unanswered requests are in your software. Nobody calls them back: a sales rep does not spend the day calling people who asked for nothing.
A follow-up of dormant contacts, by message or by call as you decide, with a script written and approved by you. Those who say yes become an appointment in the calendar of a human who closes. Those who say no are never contacted again.
What you get backmoneyenergy
04 · SellInbound triage
TodayRequests from ads, the website, marketplaces and messaging apps land on every rep. Casual enquiries take as long as good projects.
A reply within a minute, by message, day and night: three questions, not a form. The project is qualified, the record is created, and the right rep receives a ready customer with a summary. You see the yield of every ad and every channel.
What you get backtimecustomers
05 · SellKept appointments
TodayNobody knows how many appointments fall through, with whom, or where they came from.
The appointment is created in the right rep's calendar, the customer is reminded the day before with a simple way to confirm or reschedule, the rep says with one click whether it happened. Every week, the rate of kept appointments per person and per source.
What you get backtimecustomers
06 · SteerDelivery, payment, communication
TodayDeposits are tracked in a separate file, order forms go out by hand, communication asks whether it may publish.
Deposits and balances read from your software, a courteous balance reminder, a complete order form sent to the right people without anyone thinking about it, a closing file that builds itself, and the go-ahead sent to communication on the right day, with the files.
What you get backtime
07 · Talk to customersEmail and SMS follow-ups
TodayFollow-ups happen when someone remembers, and it takes three exchanges to find a slot.
Short sequences per file status, written once and signed by the rep, that stop as soon as the customer replies. A link to pick a slot in the calendar's real availability. Mailings to your customers with tracking of opens and replies.
What you get backcustomerstime
08 · See clearlyPhone line listening
TodayWhat is said on the phone exists only in the rep's head. A rep who leaves takes the conversations along.
Calls go through business telephony on the same phones, with the same numbers. Every conversation is transcribed within a minute and analysed against your checklist: promises become actions, omissions are flagged to the person, an evening report quotes the exact passage. Employees are informed in writing and the customer is told at the start of the call.
What you get backenergycustomers
09 · See clearlyReading team chat groups
TodayUseful information goes through a team group and gets lost: a new item in stock, a promise, an unanswered question.
The assistant reads what is written in the groups you choose, understands it, creates records, alerts whoever needs it and summarises every evening. Through the messaging platform's official channel when it exists, or through a company phone that is a member of the group. Private messages are never read.
What you get backmoney
10 · See clearlyEvery exchange, wherever it happens
TodayEmails, SMS, chats, calls: everyone sees their part. Two people call the same customer back; a promise made by email is unknown to the person delivering.
Mailboxes are connected; with messages, calls and your software, everything is grouped by customer and by file. Before calling back, a rep sees what a colleague wrote this morning. What needs updating is updated, or proposed to you. An alert when something is off: a customer unanswered for 24 hours, a promise not kept, a price that contradicts the software.
What you get backcustomersenergy
11 · See clearlyResults per person
TodayYou know who sells. You do not know who loses deals and why, who leaves customers aside, who has nothing to do for hours, or who deserves to handle more.
Every week and every month, one sheet per person, built only on the facts the other blocks already record: what they produce, what they lose and why, what they leave aside, what they forget, their hours with no visible activity. A grade against objectives you set per role, and the three facts that weigh most. Everyone sees their own sheet; you decide, never the tool.
What you get backdecisions
