Nodical calls, answers and calls back your customers in your company's name, billed per second, with no subscription. Around that engine, eleven building blocks fix what wastes time and sales in any company with customers to call back: retail, services, real estate, training, construction, trading, brokerage. Each block is independent, connects to your tools and is measured.
An agent that calls, answers and calls back in your company's name, in every language, at any hour. You pay for the time actually spoken, per second, with a twenty-second minimum per answered call. An unanswered call costs nothing. It is our core business, and what runs our own campaigns.
A call that ends in a meeting nobody confirms, or a promise nobody keeps, is a wasted minute. The eleven blocks below make every minute produce something: an up-to-date file, a kept appointment, a customer called back, an alert at the right moment, a report in the evening.
A services SME, a network of agencies, a trader, a training provider, a construction firm, a broker. No stock or complex files needed to start: blocks 4, 5, 7, 8, 10 and 11 work everywhere. The others come in when your business calls for them.
01 · SteerOne screen per file, fed by your software and your documents: the stage, what is missing, the next action, who owns it, for how many days. Missing documents are requested from the customer by SMS or email with a link to send them as a photo; what arrives is recognised, checked and filed in the right place. Nothing moves to the next stage without its document.
02 · SellA register of searches, filled effortlessly from your contacts, messages and calls. When an item comes in, matching runs before anything is listed: the sales reps concerned are alerted within a minute, with the delay you set before public listing. Everything is traced. Useful whenever your supply is scarce and your customers specific: real estate, vehicles, recruitment, equipment, valuables.
03 · SellA follow-up of dormant contacts, by message or by call as you decide, with a script written and approved by you. Those who say yes become an appointment in the calendar of a human who closes. Those who say no are never contacted again.
04 · SellA reply within a minute, by message, day and night: three questions, not a form. The project is qualified, the record is created, and the right rep receives a ready customer with a summary. You see the yield of every ad and every channel.
05 · SellThe appointment is created in the right rep's calendar, the customer is reminded the day before with a simple way to confirm or reschedule, the rep says with one click whether it happened. Every week, the rate of kept appointments per person and per source.
06 · SteerDeposits and balances read from your software, a courteous balance reminder, a complete order form sent to the right people without anyone thinking about it, a closing file that builds itself, and the go-ahead sent to communication on the right day, with the files.
07 · Talk to customersShort sequences per file status, written once and signed by the rep, that stop as soon as the customer replies. A link to pick a slot in the calendar's real availability. Mailings to your customers with tracking of opens and replies.
08 · See clearlyCalls go through business telephony on the same phones, with the same numbers. Every conversation is transcribed within a minute and analysed against your checklist: promises become actions, omissions are flagged to the person, an evening report quotes the exact passage. Employees are informed in writing and the customer is told at the start of the call.
09 · See clearlyThe assistant reads what is written in the groups you choose, understands it, creates records, alerts whoever needs it and summarises every evening. Through the messaging platform's official channel when it exists, or through a company phone that is a member of the group. Private messages are never read.
10 · See clearlyMailboxes are connected; with messages, calls and your software, everything is grouped by customer and by file. Before calling back, a rep sees what a colleague wrote this morning. What needs updating is updated, or proposed to you. An alert when something is off: a customer unanswered for 24 hours, a promise not kept, a price that contradicts the software.
11 · See clearlyEvery week and every month, one sheet per person, built only on the facts the other blocks already record: what they produce, what they lose and why, what they leave aside, what they forget, their hours with no visible activity. A grade against objectives you set per role, and the three facts that weigh most. Everyone sees their own sheet; you decide, never the tool.
Through its API when it has one, through an export to start. It stays in charge of your data: we read continuously, we only write what you allow, and the screen lives alongside. The day you stop, it is intact.
Connected at administrator level, not with a password per person. Exchanges marked personal are not read.
Business telephony on the existing phones, the company's business messaging, SMS from a number of yours. Nothing to install on your customers' side.
For checklists, declarations and one-click confirmations: a web page, no app to install, the same screen on a computer.
Illustrative day, fictional company selling and delivering high-value goods. Numbers refer to the blocks.
Employees are informed in writing of what is recorded and what it is for. The customer is told at the start of the call. The retention period is set. A customer who declines is respected with one gesture.
Objectives are set per role, everyone sees their own sheet, and you decide. The law forbids automated decisions about an employee; it does not forbid deciding with facts.
Everything is built in your tools or handed over to you. What we read in order to build is neither copied elsewhere nor used for anything else.
