You cannot answer
Under a sink, on a roof or driving: the phone rings at the worst moment, and the call goes to voicemail.
Home repair services
A repair business that takes every emergency, even with its hands inside a boiler.
Every call is answered, even while you are on a job: the address and fault are noted, a slot is offered from your schedule, and the on-call technician is alerted for real emergencies. The customer gets an answer at once, and you get a clear job sheet.
What happens today
In emergency repair, customers call whoever picks up first.
Customers do not wait
A leak, a locked door, no heating: they call the next number in the results until someone answers.
On-call is expensive
Answering every call yourself, even those that could wait until tomorrow, wears the team out.
What Nodical does
The agent takes the call. The technician does the job.
- 1
Every call is answered, day and night
The agent answers in your company's name, notes the address, the type of fault and useful details, with photos requested by SMS if you wish.
- 2
Emergencies are sorted by your rules
What cannot wait goes straight to the on-call technician; the rest gets a slot in your schedule.
- 3
The customer knows what happens next
They receive an SMS confirmation with the slot, and a message when the technician is on the way if you plan it.
- 4
Nothing gets lost
Each request reaches your workspace summarised, with the call recording and transcript. Unanswered quotes are followed up.
Around the agent
What we connect around it, if you want.
- One record per customer and address, updated without data entry
- Today's requests sorted by urgency and area
- Every exchange in one place: calls, SMS, emails
- Automatic follow-up of unanswered quotes
What changes
More jobs, fewer lost calls, lighter on-call duty.
TodayWith Nodical
On a job, the call goes to voicemail.
Every call is answered, even several at once.
The customer calls the next competitor.
They get an answer and a slot at once.
On-call answers everything, even what can wait.
Only real emergencies, by your rules, are passed on.
Quotes sent get no reply.
They are followed up at the right time.
Questions
What repair businesses ask us.
Can the agent quote a price?
Only the prices you give it, such as a call-out fee. Otherwise it offers a quote or a visit; it never commits on your behalf.
How does it know what is urgent?
You write it down: which faults, at what hours, who to alert. Every transfer to on-call is recorded and summarised.
My customers will want to talk to someone.
The agent introduces itself as your company's assistant and never pretends to be human. It transfers to the technician when you have planned it.
How much does it cost?
The agent minute at the price on the Pricing page, billed per second. Anything connected around it is quoted once you have chosen what is useful to you.
Read also
Tell us how many calls you miss each week.
We reply with what we would connect for you and a per-minute costed example.