The phone never stops ringing
A leak, a broken lift, a question about charges: calls come in during owners' meetings, viewings and appointments.
Property management
A firm that answers every call without its managers being stuck on the phone.
Tenant and owner calls are answered day and night: emergencies are recognised and passed on immediately, every request is logged and followed up, and rental applicants are called back and screened. Your managers handle files, not the switchboard.
What happens today
An unanswered call is one more complaint.
Evenings and weekends, nobody answers
Water damage on a Sunday is discovered on Monday. The owner has already called three times.
Applicants are kept waiting
Every listing brings calls and messages; calling back, booking viewings and chasing documents takes hours.
What Nodical does
The agent handles the switchboard. The manager handles the file.
- 1
Every call is answered, day and night
The agent answers on behalf of the firm, identifies the building or unit, and logs the request with the useful details.
- 2
Emergencies are recognised and passed on
Following your instructions: water damage, breakdown, safety. The agent transfers to the on-call manager or the contractor you chose, and leaves a written record.
- 3
Every request is followed up
It lands in the right file, summarised. The caller gets a text confirmation, and pending requests are visible per building.
- 4
Rental applicants are called back
Within a minute, using your criteria. The viewing is booked, and file documents are requested by text and email.
Around the agent
What we connect around it, if you want.
- One record per building, unit and contact, up to date without typing
- Requests grouped by building, with their status
- Every exchange in one place: calls, texts, emails
- Handling times tracked per manager
What changes
Fewer lost calls, fewer complaints, available managers.
TodayWith Nodical
The switchboard saturates at peak times.
Every call is answered, even ten at once.
A Sunday emergency is discovered on Monday.
It is recognised and passed on following your instructions, at any hour.
Requests get lost between sticky notes.
Each one lands in the right file, summarised, with its status.
Rental applicants wait for a callback.
They are called back within a minute and the viewing is booked.
Questions
What property managers ask us.
Does the agent answer questions about charges or accounts?
Only from what you give it; without reliable information, it logs the question and passes it to the manager. It never commits on the firm's behalf.
How are emergencies handled?
Following the instructions you write: what counts as an emergency, who to alert, at what time. Every transfer is recorded and summarised.
Owners will want to speak to someone.
The agent introduces itself as the firm's assistant and never pretends to be human. It hands over to the manager when needed, live or by appointment.
How much does it cost?
The agent minute at the price on the Pricing page, billed by the second. Whatever we connect around it is quoted once you have chosen what is useful to you.
Read also
Tell us how many calls you receive a day, and which ones you lose.
We reply with what we would connect for you and a per-minute example.