Never chased
They were waiting for a call about two questions. They ended up signing elsewhere, or doing nothing.
Base reactivation
Your unanswered quotes and past customers are worth more than a new campaign.
People who already know you, asked for a price, or bought once. Nobody called them back. Nodical does, one by one, and only returns the ones who are ready.
- list imported
- call
- interest confirmed
- meeting booked
What happens today
The base sleeps because following up is the job nobody has time for.
Happy, then forgotten
They would have referred. They would have bought again. Nobody asked.
Too long for one rep
They call the first ten. The other four hundred stay in the file.
What Nodical does
It calls the whole list, requalifies, and returns the ready ones, with the reason.
- 1
You import your list
Pending quotes, past customers, dormant prospects: one file, one phone column. Duplicates and opted-out numbers are removed.
- 2
Nodical calls back, in your company's name
It recalls the context (“you asked us for a quote for…”), asks where the need stands, and notes the answer.
- 3
It sorts: ready, later, never
Ready gets a live transfer or a meeting. Later is followed up on the stated date. Never leaves the list, with the reason.
- 4
You get a short, qualified list
In your workspace: who's hot, why, and when to call. Exportable, with summary and transcript.
The proof
How a call unfolds, step by step.
This is the typical journey. Recordings of real calls, with their timings, will be published here with the consent of the people recorded.
The proofTypical journey
- list imported
- call
- interest confirmed
- meeting booked
What it replaces
The afternoon of follow-ups the rep postpones every week.
Without NodicalWith Nodical
The rep follows up when there's a gap, which is rarely.
The whole list is called within the window you set.
An email follow-up, opened or not, unanswered.
A conversation: the person says where they stand, and why.
“Not now” gets lost with the “no”.
Every “not now” gets a callback date, and it's kept.
Nobody knows why the quote didn't close.
The reason is noted, quote by quote: price, timing, competitor, project dropped.
Questions
What we get asked about reactivation.
Am I allowed to call back my past customers and quotes?
A business customer, yes, in the course of their business. A consumer, yes if they have an ongoing contract with you or agreed to be called back, for example by ticking the box on your quote form; otherwise, in France since 11 August 2026, you first need their consent. Opted-out numbers are removed before any call, and you confirm the origin of each list.
How does the agent know what to say to each person?
Your file carries the context (quote subject, date, amount if you wish). The agent recalls it and follows the script set with you.
What happens to a contact who doesn't answer?
They're retried at other times, get a follow-up SMS, then leave the list if still unreachable. An unreachable contact costs no credit.
Can I follow up by SMS instead of a call?
Yes. SMS suits a simple re-contact (“reply YES to be called back”); voice suits when a conversation is needed. Both run on the same meter.
What's the minimum volume?
None. A list of thirty quotes is a good start; a base of several thousand past customers too.
See also
Callback in under 60 seconds
The lead who just filled in your form is called back within the minute.
Read more →Outbound prospectingThe first call, the one nobody likes making, is the one Nodical makes.
Read more →ComparisonCall centre or Nodical: what each does better.
Read more →GuideHow to find construction jobs without a lead broker
Read the guide →GuideReactivating a base of past customers by phone: where to start
Read the guide →Wake up your base before paying for new leads.
Tell us what's in your file. We call you back with a method and an example.